Returns & refunds

The short version

• Return anything unworn, with tags on, within 7 days of delivery.
• We pick it up from your address in most pin codes — no charge on faulty items, ₹99 otherwise.
• Refunds go back to the original payment method within 5–7 working days of the piece reaching us.
• Exchange for a different size is free, including both legs of the courier.

What we can take back

Unworn, unwashed pieces with the original tags attached and in the mailer they arrived in. Try things on over your own clothes if you can — deodorant marks and perfume are the two most common reasons a return is refused.

What we cannot take back

• Pieces cut to your own measurements, unless we cut to the wrong numbers.
• Anything already altered by us or by anyone else.
• Stoles, dupattas and scarves once the tag has been removed (hygiene).
• Pieces bought in a final-clearance sale, where the product page says so.
• Requests made after the 7-day window has closed.

Natural variation in handloom fabric — slubs, a shifted block print, colour that reads slightly differently in daylight — is not a fault. A broken seam, an open hole, a stain or a mismatched size is, and we cover that entirely.

How to start a return

1. Message us on WhatsApp at +91 98110 00000, or use the contact form, with your order number and a photograph.
2. We confirm within one working day and book a pickup, usually for the next day.
3. Hand the parcel over sealed with the tags on. Keep the pickup receipt until your refund lands.

If your pin code is not serviced for pickup, post it to the studio address below and we will reimburse the courier charge up to ₹150 against the receipt.

Refund timelines

Paid by	Refund reaches you
UPI	2–4 working days
Credit or debit card	5–7 working days
Net banking	5–7 working days
Store credit (your choice)	Same day, valid 12 months

The clock starts when the piece reaches the studio and passes a quick check, not when the pickup happens.

Every refund is sent back to the same method you paid with — we cannot redirect a refund to a different card, account or UPI ID. Once we release it, the remaining time depends on your bank. We will give you the gateway refund reference so you can quote it to them.

Exchanges

Size exchanges are free both ways, subject to stock. If the size you want has gone, we will either cut it fresh — around 10 working days — or refund you, whichever you prefer.

Cancellations

Cancel any time before dispatch for a full refund of 100% of the amount paid, no questions and no cancellation fee. Write to aman@metrolmedia.com or message +91 98110 00000. After dispatch, refuse the delivery or return it under the 7-day rule.

If we cancel an order from our side — a piece has sold out, or we cannot deliver to your pin code — you are refunded in full within 5–7 working days and told the same day.

Where to send returns

Iqshant-Metrol — Returns
F-39, Block-F
Sector 6, Gautam Buddha Nagar
Noida, Uttar Pradesh 201301, India
Phone +91 98110 00000

Write your order number on the outside of the parcel. Unmarked returns take longer to match to an order.